About us - Terms and Conditions
Collette's Cottage is dedicated to supplying our customers with the best products available! We choose what we offer very carefully, and strive to source local resources as much as possible.
By the manufacturers recommendation, in order to preserve the integrity of our paint products we cannot offer exchanges or refunds on any paint products, including waxes, paint mediums, sealers, stains, etc. Certain other products may be eligible for return. Please contact us to determine if the item you wish to return is eligible. Items that are eligible for return must be received within 15 days of the sale date in UNOPENED and UNUSED condition. Once received and inspected, we will issue you a credit for the sale price of the product(s). Shipping fees originally paid are not refunded. The customer is responsible for the actual shipping charges associated with delivering and returning the packages, even if shipping was initially free.
We cannot accept returns of OPENED product or partial case purchases, unless we sent you the wrong merchandise or there is a defect in the product. If it is a defective product, you may return the merchandise within 30 days of the sale date and we will issue you a credit.